Square, Customer Service and Angry Merchants Revisited
Square is generating a huge amount of negative customer reviews. But why should the processor care: its investors are happy and merchants are still signing up....
On Mobile 3.0, Super Apps and Africa’s M-Commerce Edge
Two African countries lead their developed-world counterparts in the adoption of mobile phones for the purchasing of digital and, increasingly, physical goods....
On Debt, Credit Scores, the North-South Divide and Making Payments on Time
If you want to keep your credit score high, you can either use common sense or move to Boston; if you want to kill it and do it immediately, just move to Texas....
Should You Use a 3-D Secure Merchant Account?
If you have a big problem with fraud-related chargebacks, you would benefit from a 3-D solution. For everyone else, a traditional merchant account would do....
How to Manage Chargebacks Resulting from Cancellations and Returns
Visa uses three different codes to designate chargebacks resulting from cancellations and returns: 41, 53 and 85. Here is how to manage each one of them....