Comments on: Visa Chargeback Monitoring

By: Merchant Audit: Initiation, Review Process and Consequences

Merchant Audit: Initiation, Review Process and Consequences — Fri, 06 Aug 2010 13:30:13 +0000

[...] that the merchant’s chargeback ratio or credits-to-sales ratio exceeds the standards set by Visa and MasterCard or its own standards, or both. We have discussed the Associations’ rules on [...]

By: 15 Steps to Managing E-Commerce Risk

15 Steps to Managing E-Commerce Risk — Thu, 05 Aug 2010 22:39:56 +0000

[...] chargebacks. Effective chargeback monitoring mechanisms will help you detect excessive chargeback activity, identify the causes, and apply [...]

By: How Processors Manage Merchant Accounts with High Levels of Fraud

How Processors Manage Merchant Accounts with High Levels of Fraud — Wed, 16 Jun 2010 13:14:44 +0000

[...] into Tier 3, the processor is required to decide whether to accept liability for fraud related chargebacks or to terminate the merchant [...]

By: How to Handle Chargebacks Resulting from not Received Merchandise

How to Handle Chargebacks Resulting from not Received Merchandise — Tue, 15 Jun 2010 13:47:24 +0000

[...] The issuer has 120 days from the latest anticipated delivery date specified by the merchant to submit a chargeback. [...]

By: Recovering Cards at the Point of Sale

Recovering Cards at the Point of Sale — Sun, 13 Jun 2010 16:46:51 +0000

[...] Credit card industry regulations require merchants to ensure that cards used for payments at the point of sale (POS) are valid and that their customers are authorized to use them. It is also in the merchant’s own best interest to ensure that card transactions are genuine, because otherwise they will most likely result in costly chargebacks. [...]

By: Billing Policy Guidelines for E-Commerce Merchants

Billing Policy Guidelines for E-Commerce Merchants — Wed, 09 Jun 2010 14:09:32 +0000

[...] why e-commerce merchants get into trouble with their payment processors. Processors are required by Visa and MasterCard to monitor their merchants’ chargeback levels and to ensure that they remain below 1 percent of the total number of [...]

By: How to Handle a Data Security Breach

How to Handle a Data Security Breach — Sat, 05 Jun 2010 16:32:02 +0000

[...] Credit Card Associations of Visa and MasterCard have established procedures for handling suspected and confirmed data breaches and [...]

By: Understanding E-Commerce Risk

Understanding E-Commerce Risk — Fri, 04 Jun 2010 23:20:05 +0000

[...] the chargeback rules in regards to internet [...]

By: Chargeback Supporting Documentation

Chargeback Supporting Documentation — Wed, 02 Jun 2010 13:48:40 +0000

[...] prints his or her name on the form. A cardholder signature in documentation supporting these chargebacks is not [...]

By: How should E-Commerce Businesses Handle Chargebacks?

How should E-Commerce Businesses Handle Chargebacks? — Mon, 31 May 2010 21:02:23 +0000

[...] get into trouble with their payment processing provider. Processing banks are required by Visa and MasterCard to monitor their merchants’ chargeback levels and must ensure that the number of charged back transactions for any given month is below 1% of the [...]

By: Requirements for Self-Service Terminals

Requirements for Self-Service Terminals — Mon, 31 May 2010 19:45:45 +0000

[...] 2. If an authorization is obtained, the processing bank is protected from authorization related chargebacks “requested/required authorization not obtained”, or “exceeds floor limit – [...]

By: How to Manage Invalid Chargebacks

How to Manage Invalid Chargebacks — Mon, 31 May 2010 15:52:35 +0000

[...] work on improving their chargeback prevention procedures and pay special attention to invalid chargebacks, which are charged-back transactions for which the merchant is not responsible. To help merchants [...]

By: Chargeback Monitoring

Chargeback Monitoring — Mon, 31 May 2010 01:35:29 +0000

[...] Visa’s Merchant Chargeback Monitoring Program (MCMP) monitors chargeback rates for all merchants on a monthly basis. If a merchant has excessive chargebacks, Visa notifies its processor in writing. MCMP applies to all merchants with more than 100 total transactions per month (sales, credits, etc.), more than 100 chargebacks, and an overall chargeback-to-transaction rate of one percent or greater. First notification of excessive chargebacks for a specific merchant is considered a warning. Visa imposes fines only if actions are not taken within an appropriate period of time to return chargeback rates to acceptable levels. [...]