Each transaction between a merchant and a consumer must be documented in a way that provides sufficient information to both parties to enable them to clearly identify each interaction. The information a merchant is required to provide on a transaction document differs, based on factors like type of transaction (sale, return or exchange), payment method, environment (physical or virtual), etc.
Credit card receipts should provide customers with the following information:
- Doing Business As (DBA) merchant name, city and state, country, or the point of banking location.
- Transaction date.
- A description of the products or services sold. A description of the products and services and their price, including applicable taxes, must be entered on the receipt in detail sufficient to identify the transaction. If no currency is identified on the receipt, the transaction is considered to have taken place in the currency that is legal tender at the point of sale. If the merchant offers multiple currencies, then the sales receipt must indicate all of the following information:
- Transaction amount in the original transaction currency.
- The converted transaction amount in the currency chosen and agreed to by the cardholder and the merchant (the sale total).
- The currency symbol of each.
- The method by which the currency agreed to by the cardholder was converted from the amount in the merchant’s local currency.
- An imprint of the card. A legible imprint of the card must be made on the receipt, or the merchant may electronically record the customer’s card information and the merchant location. If a transaction is completed without obtaining a card imprint or electronically derived card information, the merchant must note legibly on the receipt sufficient detail to identify the cardholder, the merchant, and the card issuer. This information must include at least the name and address of the merchant, the name or trade name of the card issuer as it appears on the face of the card, the account number, the security code, the expiration date (or dual date), the cardholder name, and any company name. If the transaction is completed without obtaining a card imprint or electronically derived card information, the merchant is considered to have verified the true identity of the customer as the cardholder.
Mail orders, telephone orders, pre-authorized orders and e-commerce orders, may be completed without a card imprint.
- The cardholder’s signature (required on merchant copy only). In a face-to-face environment, unless the cardholder uses a personal identification number (PIN), the cardholder must sign the sales receipt. Once a signature is obtained, the merchant must:
- Compare signatures. Unless the cardholder uses a PIN, the merchant must compare the signature on the sales receipt with the signature on the card to determine whether they appear to be the same.
- Discrepancy between signatures. If the merchant believes that the signature on the card does not match the signature on the sales receipt, the merchant must contact the processing bank for instructions.
- Signature not required. Transactions based on mail orders, telephone orders, pre-authorized orders, electronic commerce orders, Guaranteed Reservations, Advance Resort Deposits and Express Checkouts may be completed without the cardholder’s signature. The merchant must type or legibly print on the signature line of the sales receipt the letters “TO”, “MO”, “PO”, “EC”, “Guaranteed Reservation / No Show,” “Signature on File / Express Check-out,” or “Advance Deposit” as appropriate.
- Authorization approval code (except on credit receipts). If the card issuer has approved the transaction authorization request, unless the transaction is an offline chip-read transaction, the authorization number must be entered on the sales receipt. If more than one authorization is obtained over the course of the transaction (as may happen for hotel, motel, or vehicle rental transactions), all authorization numbers, the amounts authorized, and the date of each authorization must be entered on the sales receipt.
- Merchant’s signature on credit receipts only.
- Primary account number (PAN). The primary card account number must be truncated on all cardholder-activated terminal sales receipts. Subject to local and federal laws, primary account number truncation is permitted on any other sales receipt type. It is recommended that only the last four digits of the primary account number be printed on the receipt. Truncated digits should be replaced with fill characters such as “x,” “*,” or “#,” and not with blank spaces or numeric characters.
- Delayed presentment. When the merchant obtains approval for delayed presentment, the authorization number and the words “Delayed Presentment” must be noted legibly on the sales receipt.
- Cardholder identification. For unique transactions processed in a card-present environment (with the exception of truck stop transactions and card-read transactions where a non-signature CVM is used), the merchant must include on the sales receipt a description of the unexpired, official government document provided as identification by the cardholder, including any serial number, expiration date, jurisdiction of issue, customer name (if not the same name as embossed on the card), and customer address.
- Transaction certificate. The transaction certificate is not required on the sales receipt. However, if the processing bank chooses to record the receipt of a transaction certificate on the sales receipt, then the merchant must enter the complete transaction certificate on the sales receipt.
- Prohibited information. The transaction receipt or any other document must not reflect the following information, in any manner and for any purpose:
Each receipt must clearly identify the transaction as a retail sale, credit, or cash disbursement.
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